Auto Attendant may be used as a primary interface for incoming calls in place of a live operator. This feature allows your callers to key in a specific extension or dial by name to quickly and easily reach their intended party or destination. The Auto Attendant is easy to use with all features easily set up through the On Line User Portal and all greeting prompts are completely customizable. Features include: 

• Automated receptionist support that answers calls 24 Hours a day, 365 days a year.
• Easy-to-use call menus, including dialing by name, department, or through a receptionist, guide callers to their destination.
• Self directed escorting of callers through the call menus combining power with ease of use.
• Programmable Sub-Level Menus direct callers to a specific department or information by providing more options following menu choices.
• As an Information Desk, Auto Attendant can offer answers to frequently asked questions through Information-Only or Message-Only mailboxes.
• Music on Hold allowing the callers to hear your music selection or advertisement while the Auto Attendant transfers the call following the "Please Hold" announcement.

How it works:

The Auto Attendant features can be set up through the on line User Portal. Simply log into your User Portal form any location that has Internet Access:

• To order the Auto Attendant service, click on the Order Service link in the Billing menu.
• Select the Auto Attendant service prompt under the Miscellaneous Services option and complete the order by pressing “Next” and following the prompts on the screen. You need one prompt for the main Auto Attendant function. However, if you require multiple language support you need to order a separate prompt for each language.
• Once you have completed the order click on the Auto Attendant link under the My Account menu.
• Select the prompt you want to edit and click the edit button.
• Define the prompt Name such as “English Prompt” and click on the Active “Yes” button to activate the prompt.
• Next define options for each of the number responses possible. For example, you can make option “1” a call to help desk. You would define the name of the option 1 as Help Desk. Next you would select the type of response action from the drop down menu. For example you want your help desk calls to be forwarded to extension “101”. You would select the “Send to extension” type for this response. Select the extension 101 from the “Jumps to” drop down menu.
• As an additional feature you can define the Display option that your employees see depending on which option a caller using the IVR selected. For example, if you have the same employee responsible for sale and customer support, the display on his phone may tell him “Support” if the caller selected option “1”. Alternatively, the display “Sales” would inform your employees that a caller is calling to order new product or service.
• Proceed with defining responses to all other necessary IVR responses you may want to make available to users.
• Invalid, Error or Timeout responses are preprogrammed for you by default but you may chose to change how some of these exceptions are treated.
• Once you have finished changing all options, press modify to activate you changes and log out of the user portal.